We continuously communicate and interact with our customers to identify and implement effective ways to create more value for them. We recognize that customer loyalty happens by design, not by chance.
To better serve our customers, we not only need to have a clear understanding of what they need, but also the means and passion to fulfill those needs.
The following are examples of the different services offered to our customers throughout our operations. Not all these services are provided in all our operations and may vary from location to location.
Our delivery service offers customers the ease of receiving products whenever they need them, allowing our customers to optimize their project schedules according to their specific needs.
This service offers our customers greater flexibility and efficiency. It enables them to get cement at their convenience, shortening their logistics schedules by minimizing loading and unloading times and also cutting back on more traditional transactional practices.
We partner with our cement distribution network to offer customers an extensive range of brand-name products at competitive prices. Our retailers also receive integral training to better manage all aspects of their business—including inventory management, product promotion, salesforce programs, and product-delivery and sourcing logistics.
In several of the countries where CEMEX operates, customers can receive training on specific topics related to the use of building materials. By sharing knowledge and best practices, our educational and training services guide and teach our customers. Topics range from teaching customers about the characteristics and uses of white cement, to showing retailers how to improve their inventory management and increase their sales.
Our customers can receive financing on certain projects and product purchases through various innovative financing programs that vary from country to country. For example, our UN award-winning low-income housing program, Patrimonio Hoy, has assisted more than 260,000 families with affordable services and building materials through financing mechanisms and technical assistance. Additionally, in certain countries such as Mexico, we offer turn-key solutions for developers and partner with governments and local authorities to identify, coordinate, and develop public infrastructure projects.
Through automated messages sent via SMS, our customers can be notified each time an order of cement or ready-mix concrete is ready for delivery. This free-of-charge service keeps our customers well informed of their specific project logistics. Our customers can also receive information about their pending invoice payments.
We offer our customers a one-stop shopping experience by providing them with a full array of complementary construction-related supplies—from plumbing and electrical supplies to paint, lumber, and lighting fixtures—through our retail stores.
(i.e., CEMEX Connect, CEMEX One, eSelling, CEMEXNet, Commercial Portal)
Our customers have all day online access to information, from account balances to new products and services releases. They can place online cement orders, and in some countries, they are able to review their order status at any time during the day or night. The online service is also an open communication channel to receive feedback from our customers.
We offer a one-stop contact call center where customers can manage their business and find fast, reliable service. They can place orders, make inquiries, review their order status, or request technical assistance, all in one single call.
We work together with our customers, so they always have the appropriate quantity of cement in their silos. Through 24-hour monitoring of our customers’ silos’ cement stock levels, our SmartSilo® technology allows us to anticipate and respond to their product replenishment needs ahead of time.
We strive to provide our customers with top-level technical assistance through our state-of-the-art equipment and our highly professional, well-trained technical services staff. We go the extra mile and provide value above and beyond fulfilling our customers’ need for cement, aggregates, ready-mix concrete, and related products such as mortar.
In each market and locality in which we operate, we do our best to provide our customers with the most compelling integrated building solutions. For example, to solve infrastructure needs in major cities, we not only provide ready-mix concrete, but we also design the project, define the best technical solution, offer different financial schemes, and execute the project in collaboration with local builders. Similarly, we work alongside our neighbors in small, less-affluent communities to help them solve their housing needs and pave their streets and sidewalks.
We suit our customers’ needs by providing them not only with high quality and tailor-made products, but also with the most reliable and cost-efficient service. For inquiries, contact your local CEMEX representative.
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